Responsible Gaming at ex baji
ex baji is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. Our responsible gaming tools — including deposit limits, self-exclusion, and time-out features — put you in control of your play at all times.
Our Commitment
Our Commitment to Safe Play
At ex baji, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We believe that gambling should be an enjoyable form of entertainment, and we recognise that for most players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, it remains exactly that. However, we also acknowledge that for a small number of individuals, gambling can develop into a harmful habit that affects their financial wellbeing, relationships, and mental health.
ex baji's responsible gaming framework is designed to give every player the information, tools, and support they need to stay in control. Whether you are a casual slot player, a passionate BPL cricket bettor, or a regular live casino enthusiast, the same suite of player protection tools is available to you at all times through your ex baji account settings.
We take a proactive approach to responsible gaming: our platform monitors player behaviour for patterns that may indicate distress, and our customer support team — available around the clock, seven days a week — is trained to respond sensitively and quickly to any player who reaches out for help. Our responsible gaming programme applies to all products on the ex baji platform, including casino games, live dealer tables, sports betting (including cricket, football, kabaddi, and hockey markets), and all other wagering products.
Player-First Philosophy
Every product decision at ex baji is evaluated against its impact on player wellbeing. We build tools that empower you, not mechanisms that exploit vulnerability.
Behaviour Monitoring
Our platform tracks gameplay patterns and session data to identify early indicators of problematic gambling behaviour, allowing us to reach out proactively before harm escalates.
24/7 Trained Support
Our support team is available every hour of every day — including during Eid, Pohela Boishakh, and all public holidays — to assist any player who needs guidance or intervention.
Secure & Transparent
All responsible gaming settings are accessible directly from your account dashboard after the ex baji Login, with no delays and no customer service intervention required to activate limits.
18+ Policy
Age Restriction & Verification
ex baji operates a strict 18+ age policy. Gambling is an adult activity, and we are absolutely committed to preventing anyone under the age of 18 from accessing our platform. This policy applies equally to all players in Bangladesh, regardless of the product they wish to use — casino, live dealer, sports betting, or any other wagering feature.
During the registration process, all players are required to confirm that they are 18 years of age or older. This declaration is reinforced by our Know Your Customer (KYC) verification process, during which we may request a copy of your Bangladesh National Identity Card (NID), passport, or other government-issued identification to confirm your date of birth. Players whose age cannot be verified to our satisfaction will have their accounts restricted until verification is completed.
We strongly encourage parents and guardians in Bangladesh to make use of internet filtering and parental control software to prevent underage individuals from accessing online gambling sites. If you believe that a person under 18 has registered with ex baji, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.
- All new accounts undergo age verification as part of the standard KYC process before the first withdrawal is processed.
- Players who delay or refuse to complete age verification will have their withdrawal rights suspended until the check is passed.
- ex baji reserves the right to request age verification documentation at any point during the account lifecycle, not just at registration.
- Bonuses and promotions — including BPL cricket bonuses, Eid special offers, and welcome packages — are available only to verified adults aged 18 and above.
Financial Controls
Deposit Limits & Spending Controls
One of the most effective ways to manage your gambling activity is to set a deposit limit before you start playing. ex baji allows every registered player to define daily, weekly, and monthly deposit ceilings in Bangladeshi Taka (৳ BDT) directly from their account settings after the ex baji Login. These limits cap the total amount you can deposit into your ex baji account within the chosen timeframe, helping you stay within a budget that you have set for yourself in advance — when it is easiest to think clearly about money.
| Limit Type | Period | How to Set | Takes Effect | How to Increase |
|---|---|---|---|---|
| Daily Deposit Limit | Rolling 24 hours | Account Settings > Responsible Gaming | Immediately | 24-hour cooling-off period, then new limit applies |
| Weekly Deposit Limit | Rolling 7 days | Account Settings > Responsible Gaming | Immediately | 7-day cooling-off period, then new limit applies |
| Monthly Deposit Limit | Rolling 30 days | Account Settings > Responsible Gaming | Immediately | 30-day cooling-off period, then new limit applies |
In addition to deposit limits, ex baji also offers loss limits and wager limits, which cap the amount you can lose or stake within a defined period. These controls can be layered — for example, setting both a ৳5,000 daily deposit limit and a ৳3,000 daily loss limit — to provide a comprehensive financial safety net. All spending controls can be accessed by navigating to Account Settings after the ex baji Login and selecting the Responsible Gaming tab.
Session Controls
Time-Out & Cool-Off Features
Sometimes the most responsible thing you can do is simply take a break. ex baji's time-out feature allows you to temporarily pause your account for a short, defined period — from 24 hours up to 6 weeks — during which you will be unable to log in, place bets, or make deposits. Your account remains open and your balance is preserved; the time-out simply blocks access until the period you have chosen has elapsed.
24-Hour Time-Out
A short reset that blocks access for one full day. Ideal if you feel you have been playing for too long in a single session and want to step away without committing to a longer break.
7-Day Time-Out
A one-week pause that gives you meaningful distance from the platform. Often recommended when you notice your gambling is becoming more frequent than you intended or is affecting your routine.
30–42 Day Time-Out
An extended cool-off of up to six weeks. This period allows you to genuinely reflect on your gambling habits and seek support if needed, while keeping your account intact for future use.
Time-out periods cannot be reversed or cancelled before they expire. Once you activate a time-out via your Account Settings, the block is enforced immediately and cannot be lifted by contacting customer support before the chosen end date. This firmness is deliberate — it ensures that a time-out provides genuine protection rather than a token gesture that can be easily reversed in a moment of weakness.
ex baji also provides session time reminders, which send you an in-platform notification after you have been logged in and actively playing for a duration you specify (for example, every 60 or 90 minutes). These reminders prompt you to pause, evaluate how you are feeling, and decide consciously whether to continue — rather than letting time pass without awareness. Session reminders can be configured in Account Settings after the ex baji Login.
Self-Exclusion
Self-Exclusion Programme
If you feel that your gambling has become, or is becoming, a serious problem that time-outs and deposit limits are not sufficient to address, ex baji's self-exclusion programme allows you to permanently or long-term exclude yourself from the platform. Self-exclusion is a more serious commitment than a time-out: it is designed for players who genuinely want to stop gambling for an extended period and need a strong, externally enforced barrier to help them do so.
During a self-exclusion period, your ex baji account is fully suspended. You will not be able to log in, deposit, place bets, or access any gaming content. Any promotional communications you were subscribed to will be cancelled. If you attempt to create a new account during a self-exclusion period, that account will be identified and closed — self-exclusion applies to your identity, not just your account credentials.
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1
Log In to Your Account
Access your ex baji account using the ex baji Login. Navigate to Account Settings and select the Responsible Gaming section from the menu.
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2
Select Self-Exclusion
Choose the Self-Exclusion option. You will be presented with duration choices: 6 months, 1 year, 3 years, 5 years, or Permanent (indefinite). Select the period that feels appropriate for your situation.
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3
Confirm Your Decision
You will be asked to confirm your choice. This is not a reversible action during the exclusion period — please be sure before you proceed. For permanent exclusion, a secondary confirmation is required.
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4
Exclusion Takes Effect Immediately
Your account is suspended the moment you confirm. You will receive an email confirmation to your registered address. Any pending withdrawals of your real-money balance will be processed to your bKash, Nagad, or bank account within the standard processing timeframe.
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5
Seek Support During Your Exclusion
We strongly encourage you to use your self-exclusion period to speak with a professional counsellor or support service. Our team can provide guidance on available resources in Bangladesh — contact us at [email protected].
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Reactivation Process (Where Applicable)
After a fixed-duration self-exclusion (e.g., 6 months or 1 year) has expired, you may apply for reactivation by contacting our support team. Reactivation is subject to a mandatory 7-day reflection period and requires you to confirm that you are ready to resume gambling responsibly. Permanent exclusions cannot be reversed.
Problem Gambling Awareness
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. Many players who develop a gambling problem are not aware of it until it has already caused significant harm to their finances, relationships, or health. Recognising the early warning signs is the first and most important step toward getting help.
The following are common indicators that gambling may have moved beyond entertainment and become a problem. If you recognise several of these signs in yourself or in someone you know, we strongly encourage you to reach out for help without delay.
Chasing Losses — Placing further bets specifically to try to recover money you have already lost, rather than for enjoyment.
Betting Beyond Your Means — Depositing or wagering money that was set aside for essential expenses such as rent, food, utility bills, or bKash transfers to family.
Concealing Gambling Activity — Hiding your gambling from family members, friends, or colleagues in Dhaka or elsewhere because you feel ashamed or worried about their reaction.
Inability to Stop — Feeling unable to stop gambling even when you want to, or repeatedly failing to stick to limits you set for yourself before playing.
Neglecting Responsibilities — Missing work, neglecting family obligations, or losing interest in other activities because of time spent gambling on ex baji or elsewhere.
Borrowing to Gamble — Taking out loans, borrowing from friends or relatives, or using credit specifically to fund gambling activity.
Emotional Distress Around Gambling — Feeling anxious, irritable, or depressed when not gambling, or gambling as a way to escape stress, loneliness, or emotional pain.
Escalating Bet Sizes — Needing to place progressively larger bets to achieve the same level of excitement, a classic sign of tolerance developing.
Getting Help
Support Resources & Getting Help
If you are concerned about your gambling — or about the gambling of someone close to you — please know that you are not alone and that help is available. Reaching out is a sign of strength, not weakness. The ex baji support team is trained to listen without judgement and to connect you with the right tools and resources as quickly as possible.
Contact ex baji Support
Our responsible gaming support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. To request help — whether to activate self-exclusion, set a deposit limit, discuss your account activity, or simply talk through your concerns — contact us directly:
Subject line: "Responsible Gaming Support" — Our team aims to respond within 2 hours, Bangladesh Standard Time (BST, UTC+6).
In addition to contacting ex baji directly, we encourage players who feel that their gambling has become a serious problem to seek professional support from dedicated problem gambling organisations and mental health services. Talking to a trained counsellor — whether in person in Dhaka or Chittagong, or online — can make a significant difference. Do not wait until the situation has caused irreversible harm before reaching out.
Talk to a Counsellor
Mental health professionals and addiction counsellors operating in Bangladesh can provide confidential, non-judgemental support. Your local health centre in Dhaka, Chittagong, Sylhet, or Rajshahi can refer you to appropriate services at no cost.
Family & Community Support
Friends and family play a crucial role in recovery from problem gambling. If someone you care about is struggling, approach the conversation with empathy rather than anger. Offer to sit with them while they contact ex baji to activate protective measures.
Self-Help Strategies
Keep a gambling diary to track when you play, how long you play, and how you feel before and after. Identify triggers — such as stress at work, financial pressure, or loneliness after Eid celebrations — and build alternative coping strategies around them.
Online Support Platforms
International online resources such as Gamblers Anonymous (www.gamblersanonymous.org) offer free, peer-support programmes accessible from anywhere in Bangladesh via mobile. These can be an important complement to professional counselling.
Quick Reference
Summary of Player Protection Tools
The following table summarises all responsible gaming tools currently available to ex baji players in Bangladesh. All tools are accessible via Account Settings after the ex baji Login, unless otherwise noted. Activating any protective tool is free and instant.
| Tool | What It Does | Duration Options | Reversible? |
|---|---|---|---|
| Daily Deposit Limit | Caps total deposits within a 24-hour rolling window in ৳ BDT | Rolling 24 hours | Yes — decrease is instant; increase requires 24-hour delay |
| Weekly Deposit Limit | Caps total deposits within a 7-day rolling window | Rolling 7 days | Yes — decrease is instant; increase requires 7-day delay |
| Monthly Deposit Limit | Caps total deposits within a 30-day rolling window | Rolling 30 days | Yes — decrease is instant; increase requires 30-day delay |
| Loss Limit | Caps total losses within a defined period regardless of deposit amount | Daily / Weekly / Monthly | Yes — decrease is instant; increase subject to cooling-off |
| Session Time Reminder | Sends an in-platform notification after a specified play duration | Every 30 / 60 / 90 / 120 minutes | Yes — can be adjusted or disabled at any time |
| Reality Check | Displays session duration and net win/loss at chosen intervals | Every 30 / 60 / 90 minutes | Yes — can be adjusted or disabled at any time |
| Time-Out | Temporarily suspends account access for a chosen short-term period | 24 hours / 7 days / 14 days / 30 days / 42 days | No — cannot be cancelled before the chosen end date |
| Self-Exclusion (Fixed) | Fully suspends account for an extended period; blocks login and deposits | 6 months / 1 year / 3 years / 5 years | No — reactivation only possible after expiry + 7-day review |
| Self-Exclusion (Permanent) | Permanently and irrevocably closes the account from all gambling activity | Indefinite | No — permanent and cannot be reversed under any circumstances |
Our Promise to You
ex baji will always put player safety before profit.
If activating a responsible gaming tool means we earn less revenue from your account, we will activate it without hesitation. No player's short-term spend is worth more to us than their long-term wellbeing. This commitment applies to every player in Bangladesh — from Dhaka to Cox's Bazar, from Rangpur to Barisal — equally, without exception.
Gambling can be addictive. Please play responsibly and within your means.
Explore ex baji
Ready to Play — Safely and Responsibly?
Set your limits, review our tools, and enjoy everything ex baji has to offer — from BPL cricket betting to live casino tables — with full confidence that your protection comes first.