ex baji Privacy Policy
At ex baji, your privacy is a core commitment, not an afterthought. This Privacy Policy explains precisely what personal data we collect from Bangladesh players, how it is used, who it may be shared with, and the rights you hold over your own information. We encourage every player to read this document in full before registering an account.
SSL Encryption
All data transmitted between your device and the ex baji platform is protected by industry-standard SSL/TLS encryption, ensuring that your personal and financial information cannot be intercepted in transit.
No Data Selling
ex baji does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing networks. Your information is used solely for the purposes described in this policy.
Your Data Rights
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a data request to our privacy team and we will respond within a reasonable timeframe.
Secure Storage
Personal data held by ex baji is stored on secured servers with access restricted to authorised personnel only. We apply technical and organisational safeguards to prevent unauthorised access, disclosure, or loss.
Section 1
Information We Collect
When you register for and use an ex baji account, we collect personal information that is necessary to provide our services, verify your identity, process transactions in Bangladeshi Taka, and meet our legal obligations. The categories of information we collect are described below.
Registration Data: When you create an ex baji account via the ex baji Login registration screen, we collect your full legal name, date of birth, residential address in Bangladesh (including district, city, and postcode), mobile phone number, and email address. This information is required to establish your account identity and is cross-referenced during our Know Your Customer (KYC) verification process.
Identity Verification Documents: To comply with age verification and anti-money laundering (AML) obligations, we may request copies of your Bangladesh National Identity Card (NID), valid passport, or government-issued driving licence, along with proof of your residential address such as a recent utility bill or bank statement. These documents are handled with strict confidentiality.
Financial Transaction Data: When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, or Bangladeshi bank transfer, we collect transaction reference numbers, payment account identifiers (such as your bKash or Nagad mobile number), transaction amounts in BDT, and timestamps. We do not store full bank card numbers on our servers.
Usage and Behavioural Data: We automatically collect information about how you interact with the ex baji platform, including pages visited, games played, bet amounts, session duration, device type, operating system, browser version, and IP address. This data is used to improve platform performance, personalise your experience, and detect unusual activity.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Full name, date of birth, email, phone, address | Provided by you at sign-up |
| Identity Documents | NID, passport, proof of address | Uploaded during KYC verification |
| Financial Data | bKash / Nagad reference, transaction amounts in ৳ | Generated during deposits and withdrawals |
| Usage Data | Pages visited, games played, session duration | Automatically via cookies and server logs |
| Device & Technical Data | IP address, browser type, OS, device model | Automatically via server and analytics |
| Communications Data | Support chat transcripts, email correspondence | Recorded during customer service interactions |
Section 2
How We Use Your Data
ex baji uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which your data is processed are as follows:
- Account Management: To create, maintain, and administer your ex baji player account, including processing the ex baji Login, managing your account settings, and handling account closure or suspension requests.
- Identity and Age Verification: To verify that you are at least 18 years of age and that your identity matches the registration information provided, in accordance with our responsible gaming obligations. 18+ only.
- Payment Processing: To process deposits and withdrawals in Bangladeshi Taka (৳ BDT) via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, and to maintain accurate financial records of all transactions associated with your account.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, multi-accounting, and other security threats. Your usage patterns and device data are monitored for anomalies that may indicate malicious activity.
- Customer Support: To respond to your support enquiries, resolve disputes, process complaints, and communicate important account-related information such as verification requests, withdrawal notifications, and policy updates.
- Platform Improvement: To analyse usage trends, diagnose technical issues, conduct A/B testing, and improve the overall quality, performance, and usability of the ex baji platform for players across Bangladesh.
- Responsible Gaming: To monitor betting and gameplay patterns for signs of problem gambling behaviour, and to enforce deposit limits, session limits, cool-off periods, or self-exclusion where these have been requested by you or identified as necessary.
- Marketing Communications: With your explicit consent, to send you relevant promotional communications about ex baji bonuses, seasonal offers (such as BPL cricket promotions, Eid bonuses, and Pohela Boishakh offers), and new game launches. You may withdraw consent at any time via your account settings or by contacting support.
Section 3
Data Sharing and Disclosure
ex baji does not sell, rent, or trade your personal data to third parties for commercial gain. However, in order to deliver our services effectively and meet our legal obligations, we may share specific categories of your data with the following types of third parties in defined circumstances:
Payment Service Providers
When you make a deposit or withdrawal, transaction data is shared with the relevant payment processor — such as bKash, Nagad, Rocket, or your Bangladeshi bank — to the minimum extent necessary to complete the transaction. These providers operate under their own privacy policies.
Identity Verification Partners
To fulfil KYC and age verification requirements, identity document data may be shared with trusted third-party verification service providers. These partners are contractually bound to use your data solely for verification purposes and not for any secondary commercial use.
Game Technology Providers
Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive aggregated, anonymised gameplay data for RNG audit and game performance purposes. No personally identifiable information is shared with game providers beyond what is technically necessary to run their software.
Regulatory and Legal Authorities
In circumstances where we are legally required to do so — such as a valid court order, regulatory investigation, or AML disclosure obligation — ex baji may be required to disclose personal data to competent legal or regulatory authorities. We will notify you of such disclosures where legally permitted to do so.
All third-party partners who process data on behalf of ex baji are required to enter into appropriate data processing agreements and are contractually prohibited from using your personal data for any purpose other than the specific service they provide to us. We conduct periodic reviews of our third-party partners' data handling practices to ensure ongoing compliance.
Section 4
Cookies and Tracking Technologies
The ex baji platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience. A cookie is a small text file placed on your device by a website server when you visit. Cookies allow the site to recognise your device on subsequent visits, retain your session state after the ex baji Login, and gather usage analytics. The following types of cookies are used on the ex baji platform:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, ex baji Login authentication, fraud prevention, and basic platform functionality. Cannot be disabled without breaking core site features. | Session / up to 24 hours |
| Functional | Remembering your language preference (English), display settings, and responsible gaming tool configurations (e.g., deposit limit preferences). | Up to 12 months |
| Analytics | Measuring page views, session durations, game popularity, and navigation paths to help us improve platform performance and the player experience. | Up to 24 months |
| Security | Detecting and preventing fraudulent activity, bot traffic, and unauthorised access attempts. Used alongside device fingerprinting to protect your account. | Up to 6 months |
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or restrict specific categories of cookies. Please be aware that disabling strictly necessary cookies may prevent you from completing the ex baji Login or accessing certain platform features. Detailed instructions for managing cookies in your specific browser are available on the browser provider's support pages.
- Cookies set by ex baji are first-party cookies placed under the ex-baji.com domain.
- Third-party cookies may be set by integrated game providers (e.g., Pragmatic Play, Evolution Gaming) operating within the ex baji gaming environment.
- We do not use cross-site tracking cookies for behavioural advertising to third-party ad networks.
- Your session cookie is invalidated when you log out of your ex baji account, ensuring that subsequent visitors to your device cannot access your session.
Section 5
Data Security and Retention
ex baji takes the security of your personal data seriously and applies a layered set of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures in place include:
- All data transmitted between your device and the ex baji platform is encrypted in transit using SSL/TLS protocols. Look for the padlock icon in your browser's address bar when visiting ex-baji.com.
- Sensitive data at rest — including identity documents and financial records — is stored with encryption using current industry-standard algorithms.
- Access to personal data within ex baji is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific data categories are granted that access, and all access is logged and audited.
- Player account passwords are stored as salted cryptographic hashes. ex baji staff members cannot read your password in plain text and will never ask you for it during a support interaction.
- Two-factor authentication (2FA) is available to all players and strongly recommended. When enabled via your account settings, 2FA requires a one-time code sent to your registered Bangladesh mobile number in addition to your password.
- Our platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
- Active account data is retained for the duration of your account relationship with ex baji.
- Financial transaction records are retained for a minimum of 5 years following each transaction in line with standard financial record-keeping practice.
- Identity verification documents are retained for a minimum of 5 years following account closure.
- Support communications and chat transcripts are retained for up to 3 years.
- Inactive account data is reviewed after 12 months of inactivity and may be scheduled for deletion after appropriate notification, subject to legal retention obligations.
In the event of a personal data breach that is likely to result in a risk to your rights or interests, ex baji will take appropriate steps to contain the breach and notify affected players without undue delay. We will also cooperate with any relevant regulatory authority in relation to the investigation of the breach.
Section 6
Your Privacy Rights
As an ex baji player, you hold a set of rights with respect to your personal data. We are committed to honouring these rights in a transparent and timely manner. Your rights include:
Right of Access
You may request a copy of the personal data that ex baji holds about you. We will provide this information in a clear, structured format within a reasonable timeframe upon receipt of a verified request.
Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly via your account settings after the ex baji Login.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data. Note that we are obliged to retain certain data categories (e.g., financial transaction records) for the minimum retention periods required by law, even after account closure.
Right to Data Portability
You may request an export of your personal data in a structured, machine-readable format. This enables you to transfer your information to another service provider if you choose to do so.
- Right to Restrict Processing: You may request that we temporarily restrict the processing of your personal data in certain circumstances, such as while a data accuracy dispute is being resolved.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Your objection will be honoured without requiring justification.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact the ex baji privacy team at [email protected] with the subject line "Data Privacy Request" and a description of your request. We will acknowledge your request and respond fully within a reasonable period, and may require identity verification before processing sensitive data requests.
Submitting a Data Request
Send your request to [email protected] with the subject line "Data Privacy Request". Include your registered name, registered email address, registered Bangladesh mobile number, and a clear description of the right you wish to exercise. We will confirm receipt within 2 business days (Bangladesh Standard Time, UTC+6) and aim to fulfil the request in full within 30 calendar days.
Section 7
Third-Party Services and Links
The ex baji platform integrates software and services provided by third-party technology partners to deliver casino games, process payments, and support platform operations. These integrations are necessary for the functioning of the platform, but it is important that you understand how they may interact with your data.
Game software from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operates within the ex baji gaming environment. These providers may collect anonymised technical data — such as game session identifiers and RNG seed data — necessary for the delivery and audit of their games. ex baji does not permit game providers to collect or use identifiable player data for their own marketing or profiling purposes beyond what is strictly required for game operation.
Payment processing via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfer involves the transmission of transaction data to those payment service providers. Each of these providers operates under its own privacy policy and data handling practices. ex baji recommends that players review the privacy policies of any payment service they use.
Section 8
Changes to This Privacy Policy
ex baji reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the revised Privacy Policy will be published at ex-baji.com/privacy-policy with an updated effective date shown at the top of the page.
Where changes are material — for example, where we introduce a new category of data processing or change how we share your data with third parties — we will make reasonable efforts to notify registered players via the email address associated with their account or via a prominent notice on the platform prior to the changes taking effect.
Your continued use of the ex baji platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should cease using the platform and contact our support team to request account closure. All data retained post-closure will continue to be handled in accordance with the retention obligations described in Section 5.
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how ex baji handles your personal information, please contact our privacy team at [email protected]. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).
Continue Exploring ex baji
Your Privacy is Protected — Now Play with Confidence
With your data rights and security commitments clearly set out, explore the full ex baji platform — live casino, BPL cricket betting, slots, and more — all in Bangladeshi Taka.
18+ only. Gambling can be addictive — please play responsibly. See our Responsible Gaming page for support tools and guidance.