ex baji Frequently Asked Questions

ex baji requires a government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of your payment method — for example, a screenshot of your bKash or Nagad wallet showing your registered name and number. Verification is typically reviewed within 24 hours of submission.

No — ex baji strictly allows one account per person. Duplicate accounts are detected automatically during KYC and payment verification. If multiple accounts are found to belong to the same individual, all bonus winnings will be voided and the duplicate accounts will be closed. If you have lost access to your original account, contact support at [email protected] instead of registering again.

Use the 'Forgot Password' link on the ex baji Login page to reset your password. You will receive a reset link or OTP to your registered mobile number or email address. Follow the instructions to create a new password. If your registered contact details have changed and you can no longer receive the reset code, contact our support team at [email protected] with your account details and NID for manual verification.

To permanently close your ex baji account, log in and navigate to Account Settings, then select the account closure option under Responsible Gaming. Alternatively, email [email protected] with the subject 'Account Closure Request' from your registered email address. Any remaining balance will be refunded to your verified payment method before the account is closed. Note that permanent closure is irreversible — a self-exclusion period may be a better option if you simply need a break.

To deposit via bKash on ex baji, log in, go to the Deposit section, and select bKash as your payment method. You will be shown a merchant bKash number and a reference code. Open your bKash app, choose 'Send Money', enter the provided number and exact amount, and use the reference code in the reference field. Once the transaction is confirmed by bKash, your ex baji balance is credited — usually within a few minutes.

bKash deposits on ex baji are typically credited within 5 to 15 minutes of a successful transaction. During peak hours — particularly around major BPL or IPL match times — processing may take up to 30 minutes. If your deposit has not appeared after 45 minutes, take a screenshot of the bKash transaction confirmation and contact support at [email protected] with your transaction ID and the exact amount sent.

The minimum deposit on ex baji is ৳200 BDT for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum is ৳500 BDT. These thresholds are kept low to make the platform accessible to casual players across Bangladesh, not just high-volume bettors.

The minimum withdrawal amount on ex baji is ৳500 BDT for mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) and ৳1,000 BDT for bank transfer withdrawals. Before processing any withdrawal, your account must have completed KYC verification and your payment method must be verified. Withdrawals to unverified methods are not permitted.

Most withdrawals on ex baji are processed within 1 to 4 hours for verified accounts using bKash or Nagad. Bank transfer withdrawals typically take 1 to 3 working days depending on your bank. Withdrawals requested during Bangladesh Standard Time (BST, UTC+6) business hours are generally faster. If your withdrawal has been pending for more than 6 hours (mobile wallet) or 5 working days (bank), contact support immediately.

ex baji does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction fees as part of their standard service charges. These third-party fees are outside ex baji's control. Always check your mobile wallet app's fee schedule before initiating large transactions.

No — ex baji requires withdrawals to be sent to the same payment method used for deposits, as a fraud and money-laundering prevention measure. If you have changed your bKash number, you must contact support at [email protected] to update your verified payment method. You will need to provide proof of ownership of the new number before the change is approved.

To bet on BPL cricket on ex baji, log in, navigate to the Cricket section, and select Bangladesh Premier League from the list of active competitions. You will see available markets for each match — including match winner, top batsman, total runs, and over/under lines. Choose your market, enter your stake in BDT, and confirm your bet. Live in-play betting is available on selected BPL matches, letting you bet as the action unfolds.

ex baji Casino offers a comprehensive library of casino games including video slots from providers such as Pragmatic Play, NetEnt, and Microgaming; live dealer games including baccarat, roulette, blackjack, and teen patti from Evolution Gaming and Ezugi; and instant-win crash games. The full catalogue is accessible via the ex baji Casino page, and all games are available on both desktop and mobile browsers without any download required.

Yes, ex baji is fully optimised for mobile play. You can access the complete platform — sports betting, live casino, slots, and account management — directly through your mobile browser on Android or iOS without downloading any app. The mobile site is built as a responsive web application, which means it adapts to your screen size automatically. No installation, no storage usage, and no manual updates required.

Return to Player (RTP) percentages on ex baji slots vary by game and provider. Most slots from Pragmatic Play and NetEnt carry RTPs in the 95%–97% range over the long term, which is the industry standard for licensed game providers. RTP is a statistical average across millions of spins — it does not guarantee individual session outcomes. You can check the RTP of any specific slot by viewing the game's information panel before or during play.

All games available on ex baji are supplied by internationally recognised game studios whose software is independently tested by certified third-party auditors for randomness and fairness. The Random Number Generators (RNGs) used in slots and live dealer games meet international standards. ex baji does not alter game outcomes on its end — results are generated entirely within the game provider's certified engine, which ex baji has no ability to manipulate.

ex baji offers a welcome bonus to newly registered and verified players in Bangladesh. The exact bonus terms — including the match percentage, maximum bonus amount in BDT, eligible games, and wagering requirements — are published on the Promotions page and are updated periodically. Always read the full terms of any bonus before claiming it, paying particular attention to the wagering multiplier and the minimum odds requirement for sports bets.

A wagering requirement specifies how many times you must bet through a bonus amount before any winnings derived from it can be withdrawn. For example, a ৳1,000 bonus with a 20x requirement means you must place ৳20,000 in qualifying bets before withdrawing. On ex baji, not all game types contribute equally — slots typically count 100% while live casino games may count less. Check the specific promotion's terms for full contribution rates and qualifying game lists.

Some ex baji bonuses are sports-specific and can be used on cricket betting markets, including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. Others are casino-only and cannot be applied to sports bets. Whether a bonus is usable on cricket depends on the individual promotion's terms. Sports bonuses that count towards wagering typically require bets at minimum odds — commonly around 1.50 or higher — to qualify.

Yes — ex baji operates a tiered loyalty programme that rewards consistent players with points earned on every qualifying bet or wager. As you accumulate points, you progress through tiers that unlock benefits including higher withdrawal limits, exclusive BDT reload bonuses, priority customer support, and personalised promotions during major events like Eid, Pohela Boishakh, and the BPL season. Details of the current loyalty programme structure are available in your account dashboard after the ex baji Login.

Bonuses on ex baji can be cancelled or forfeited for several reasons: placing a withdrawal request before completing the wagering requirement, betting on excluded games that do not contribute to playthrough, breaching the minimum odds condition on sports bets, or being found to hold a duplicate account. If you believe your bonus was cancelled in error, contact support at [email protected] within 7 days of the cancellation with your account details and the relevant transaction records.

Yes — ex baji regularly runs seasonal promotions aligned with major Bangladeshi occasions including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), and Bangladesh Victory Day on December 16. During these periods, players can typically find enhanced reload bonuses, free spin offers on selected slots, and boosted odds on cricket and football markets. Check the Promotions page around these dates or subscribe to email notifications to stay informed.

ex baji uses industry-standard SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers, including login credentials, personal information, and payment details. All payment transactions are processed through verified payment gateway partners. Player funds are held separately from operational funds. We strongly recommend enabling two-factor authentication (2FA) on your account for an additional layer of security.

ex baji operates as an online platform serving the Bangladesh market. We do not make specific legal claims on behalf of individual users, as gambling regulations in Bangladesh are the responsibility of each player to understand within their own jurisdiction. ex baji does not facilitate any activity it understands to be unlawful, and operates with SSL security and fair-play certified game content. Players are responsible for ensuring their use of the platform complies with applicable local laws.

Players must be 18 years or older to register and play on ex baji. Age verification is conducted as part of KYC — you will be required to submit a government-issued ID confirming your date of birth. Any account found to belong to a person under 18 will be suspended immediately and all funds returned. ex baji takes its 18+ obligation seriously and does not knowingly allow underage access to its platform.

Log in to your ex baji account, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits in BDT. Limits take effect immediately once set. Reducing a limit is instant; increasing a limit is subject to a mandatory cooling-off period equal to the limit period — for example, a 7-day delay to raise a weekly limit. This asymmetry is intentional and exists to protect you from impulsive in-session decisions.

If you feel that gambling is negatively affecting your life, you can self-exclude via Account Settings under the Responsible Gaming section. Choose a duration — 6 months, 1 year, 3 years, 5 years, or permanent — and confirm your decision. Your account is suspended immediately and all marketing communications are stopped. If you cannot access your account, email [email protected] with the subject 'Self-Exclusion Request' and your registered details. Our team will process it within 24 hours.